Tuesday, June 22, 2010

Barista Key responsibilities (Starbucks)

Key Responsibilities
1. Develops enthusiastically satisfied customers all of the time.
• Welcomes and connects with every customer.
• Discover customer needs and appropriately suggests product with every customer to
enhance service and meet sales goals.
• Offers customer demonstrations and samples using brewing equipment.
• Customers creates opportunities for customer to interact with the product.
• Responds to customer needs and says thank you to every customer.
• Demonstrates the "Just Say Yes" behaviour by taking care of customer needs.
2. Provides quality beverages consistently for all customers
• Prepares Starbucks beverages to standards.
• Follows health, safety and sanitation guidelines for all products.
3. Maintains Quality store operations
• Follows store policy and procedures for operational flow at each station.
• Follows standards for merchandising, stocking, rotating and storing products.
• Performs cleaning tasks in accordance with the duty rosters and cleaning standards and
works as a store team member.
• Presents oneself professionally and demonstrates clear communication by using Star
Skills with all customer and partner interactions.
4. Contributes to store profitability
• Follows cash handling procedures and cash register policies.
• Follows inventory stocking and recording guidelines.
• Contributes to store goals for increasing sales and improving profits.
5. Takes responsibility to learn all aspects of the barista position
• Is responsible for self-initiated learning.
• Learns and demonstrates creating the Starbucks Experience.
• Learns and demonstrates all performance standards listed in the Core Learning Journey

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